As stated in our healthy and active lifestyle agreements, we ask for a 24 hour
cancellation notice for all training services. This policy is set in place to hold our clients accountable and ensure each and everyone attends scheduled sessions consistently in order to get desired results. Failure to cancel with at least a 24 hour notice will result in non-refundable payments.
We understand emergencies happen, but excuses will not be tolerated. Unforeseen circumstances will be considered. We trust our clients respect our time as we do theirs. Too tired, don't feel like it today, or would rather do something else will not fly. Many thanks!